eSignOnline email alerts: a tool to provide excellent customer service

With increasing competition, real estate agents can differentiate themselves and gain a competitive advantage by providing excellent customer service. eSignOnline can help you provide excellent customer service to your clients by taking advantage of the real time email notifications during a contract eSigning.

eSignOnline can send you real time email notifications when your client has viewed, started, and completed a signing session. These notification alerts create a great opportunity to reach out to your client via phone, text, or email. A simple “Hey, I’m at the office. Let me know if you have any questions about the documents I sent over” can become a best practice to start a conversation with your clients through the transaction process.

You then create the opportunity to review the complex and often confusing documents with your clients. Providing your clients with one-on-one attention, listening to their concerns, and communicating with them regularly can differentiate you and increase your referral rate.

Turning on your email notifications is simple. Log in and follow these easy steps:

  1. Click on Preferences
  2. Click on Email Notifications
  3. Set up your notification preferences

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